Last updated: February 2026

1. Who We Are

Stairlifts 4 Scotland is an independent stairlift supplier based in Scotland. We supply, install and service stairlifts for homes across Scotland.

Contact details:

Stairlifts 4 Scotland
Orbital House, Redwood Crescent
East Kilbride, Glasgow G74 5PR
Phone: 0800 776 5404
Email: info@stairlifts4scotland.com

For the purposes of UK data protection law, Stairlifts 4 Scotland is the data controller responsible for your personal information.

2. What Information We Collect

We collect personal information when you contact us or use our website. This may include:

Information you give us directly:

Your name
Phone number
Email address
Home address or postcode
Details about your staircase and mobility requirements

We collect this information when you call us, fill in our contact form, request a free home survey, or email us.

Information collected automatically:

Your IP address
Browser type and version
Pages you visit on our website and how long you spend on them
How you arrived at our website (for example, from a search engine or another website)
Cookie data (see our Cookie Policy for full details)

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiry - when you contact us by phone, email or our website form, we use your details to get back to you.
To arrange and carry out home surveys - if you request a free survey, we use your address and contact details to arrange a visit.
To provide quotes and install stairlifts - your details are needed to prepare an accurate quote and carry out installation work.
To provide aftercare and servicing - we keep your details on file so we can support you after installation.
To improve our website - we use anonymised analytics data to understand how visitors use our site so we can make it better.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal information:

Consent - when you fill in our contact form or ask us to call you back, you consent to us using your details for that purpose.
Contract - when you agree to a stairlift installation, we need your information to fulfil that contract.
Legitimate interests - we have a legitimate business interest in following up on enquiries and improving our services, provided this does not override your rights.

5. Who We Share Your Information With

We do not sell, rent or trade your personal information with third parties for marketing purposes.

We may share your information with:

Our installation and service partners - trusted engineers and surveyors who carry out home surveys, installations and servicing on our behalf. They are required to treat your information with the same care and confidentiality as we do.
Website analytics providers - we use Google Analytics to understand how our website is used. This data is anonymised and cannot be used to identify you personally.
Legal or regulatory bodies - if we are required to do so by law.

6. How Long We Keep Your Information

We keep your personal information only for as long as we need it:

Enquiries that do not lead to a sale - we keep your details for up to 12 months in case you wish to follow up, then securely delete them.
Customers - we keep your details for up to 6 years after your last transaction to support warranty, servicing and legal requirements.
Website analytics data - retained in anonymised form for up to 26 months.

7. Your Rights

Under UK data protection law, you have the following rights:

Right of access - you can ask us for a copy of the personal information we hold about you.
Right to correction - you can ask us to correct any information that is inaccurate or incomplete.
Right to deletion - you can ask us to delete your personal information, subject to any legal obligations we may have to keep it.
Right to restrict processing - you can ask us to limit how we use your information.
Right to object - you can object to us processing your information where we are relying on legitimate interests.
Right to data portability - you can ask us to provide your information in a structured, commonly used format.

To exercise any of these rights, please contact us at info@stairlifts4scotland.com or call 0800 776 5404. We aim to respond to all requests within 30 days.

8. Cookies

Our website uses cookies to help it work properly and to understand how visitors use it. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. This includes secure storage of electronic records and limiting access to your information to staff and partners who need it to carry out their work.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any website you visit.

11. Children's Privacy

Our services are not directed at children under 16 and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. How to Complain

If you are unhappy with how we have handled your personal information, please contact us first at info@stairlifts4scotland.com so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

Privacy Policy