Stairlift Repairs & Servicing
Stairlift Not Working? We Can Help.
Whether your stairlift needs a quick repair, a routine annual service, or has stopped working altogether, get in touch and we will help you get it sorted across Scotland.
Stuck without your stairlift right now? Call us on 0800 776 5404 and we will do our best to get an engineer to you as quickly as possible.
Try These Checks First
Some stairlift problems have simple causes you can check yourself before calling an engineer. Work through these before getting in touch - it could save you a wait.
Is the stairlift at a charging point?
Most stairlifts run on rechargeable batteries that charge automatically when the seat is parked at the top or bottom of the rail. If the stairlift has been left in the middle of the track, the battery may have gone flat. Try gently pushing the seat to the nearest end of the rail and waiting around 30 minutes before trying again.
Is the seatbelt fastened?
Almost every stairlift has a safety interlock that prevents it from moving unless the seatbelt is clicked in. Make sure the seatbelt is properly fastened before pressing the control.
Is the key switch turned on?
Most stairlifts have a small key switch on the armrest or control panel. Check it is in the "on" position - it can be turned accidentally.
Are the footrest and arms fully lowered?
Some stairlifts will not operate if the seat, footrest or arms are not fully lowered into position. Make sure everything is correctly unfolded before trying the controls.
Is there anything blocking the track?
Stairlifts have safety sensors that stop the rail if they detect an obstruction. Check the full length of the track for anything that may have fallen onto it, such as clothing or a bag.
Have you tried the remote control?
If the stairlift is beeping or showing a warning light, try sending it to the opposite end of the track using the remote handset. This can sometimes reset a minor fault. Check the remote control batteries too.
If none of these help, call us on 0800 776 5404. Our team will ask a few questions and arrange for an engineer to visit if needed.
What Happens When You Call Us
We keep things simple. No call centres, no long waits on hold.
You Call Us
Call 0800 776 5404 and describe what your stairlift is doing. We will ask a few simple questions and try to diagnose the fault over the phone. Some issues can be resolved on the call without anyone needing to visit.
We Book a Visit
If the stairlift needs an engineer, we arrange a convenient visit time. We will give you a clear indication of likely costs before anyone comes out, so there are no surprises.
It Gets Fixed
Our engineer will carry out the repair and test the stairlift fully before leaving. If parts need to be ordered, we will tell you clearly and arrange a follow-up visit to complete the work.
Common Repairs We Cover
We arrange repairs and servicing for stairlifts from all major manufacturers. The most common faults our engineers deal with include:
- Battery not holding charge or not charging - batteries typically last 3-5 years before needing replacement
- Motor or drive gear faults - the stairlift moves slowly, makes grinding noises, or stops mid-track
- Faulty safety sensors - the stairlift stops unexpectedly as though something is blocking the track
- Swivel seat not locking or unlocking - usually a sensor or mechanical alignment issue
- Remote control not responding - can be the handset, the receiver, or the wiring
- Track alignment problems - usually caused by settlement or wear over time
- Error codes and warning lights - we can diagnose what the fault code means and resolve it
- Footrest not folding correctly - mechanism wear or obstruction
- General lubrication and wear - moving parts dry out and need attention over time
Brands We Cover
We arrange repairs and servicing on stairlifts from all major UK manufacturers, including Stannah, Acorn, Brooks, Minivator, Freelift, Terry Lifts, Thyssen and Bison Bede. If your stairlift is not on this list, call us anyway - we can usually help regardless of make and model.
Annual Servicing
Even if your stairlift is working perfectly, it is worth having it serviced once a year. Regular servicing catches minor wear before it becomes a breakdown, keeps the stairlift running smoothly, and in some cases is required to maintain any warranty or insurance cover.
A routine service typically covers inspection of all mechanical components, lubrication of the track and drive mechanism, battery condition check, safety sensor test, seat and swivel mechanism check, and a full safety run from top to bottom. A service visit usually takes around an hour. To book a service, call us on 0800 776 5404.
Is It Time for a Replacement?
Sometimes a repair is the right answer. But if your stairlift is more than 10 years old, breaking down regularly, or no longer comfortable to use, it may make more sense to replace it rather than spend money on ongoing repairs.
We supply and install quality reconditioned stairlifts from around £995, fully serviced and supplied with a warranty. For a straight staircase, we can often have a replacement installed within 24 hours.
Our stairlift cost guide covers the full range of options - new, reconditioned and rental - so you can weigh up what makes sense for your situation.
If you need a stairlift removed, we offer stairlift removal across Scotland and will leave your staircase in good condition once it is done.
Areas We Cover
We arrange stairlift repairs and servicing across all of Scotland, including Glasgow, Edinburgh, Aberdeen, Stirling, Motherwell, Greenock and Johnstone. If you are not sure whether we cover your area, just call and ask.
How to Get Help
The quickest way to get your stairlift fixed is to call us on 0800 776 5404. It helps to have the make and model of your stairlift to hand when you call - usually on a label on the underside of the seat or on the rail - along with a brief description of what it is doing. Alternatively, use our contact form and we will get back to you promptly. Our stairlift FAQ also covers many common questions.
Stairlift Repair Questions
My stairlift is beeping - what does it mean?
A beeping stairlift is usually telling you something, but it is not always serious. The most common cause is a low or flat battery - this happens when the stairlift has not been sitting at a charging point. Park the stairlift at the top or bottom of the rail and wait 30 minutes. If the beeping continues after charging, there may be a fault code being displayed. Call us on 0800 776 5404 and describe what you can see - we can often diagnose the issue over the phone.
How long does a stairlift repair take?
Most repairs are completed in a single engineer visit of 1-2 hours. Simple fixes like battery replacement or sensor adjustment can be done even faster. If parts need to be ordered, there may be a wait of a few days depending on the make and model of your stairlift.
Can you repair a stairlift installed by another company?
Yes. We cover repairs and servicing on all major stairlift brands regardless of where they were originally installed. As long as we know the make and model, we can help.
How much does a stairlift repair cost?
Repair costs vary depending on what the fault is and which parts are needed. We will give you a clear quote before any work is carried out. For older stairlifts, we will also give you an honest view on whether repair is the most cost-effective option or whether a replacement might be better value. Our cost guide includes typical repair and servicing costs.
How often should a stairlift be serviced?
We recommend an annual service for most stairlifts. If the stairlift is used very frequently, or is more than 5 years old, more frequent checks are worth considering. Some manufacturers specify service intervals as a condition of the warranty - check your documentation if you are unsure.
Stairlift Repair Questions
My stairlift has stopped working - what should I do?
First, check that the stairlift is switched on at the wall and that it is properly seated at a charging point. Many call-outs turn out to be a simple reset. If the stairlift still will not move, call us on 0800 776 5404. Our team can often diagnose the fault over the phone and, if an engineer visit is needed, we will arrange one as quickly as possible.
Do you repair all stairlift brands?
Yes. We service and repair stairlifts from all major brands, including Acorn, Stannah, Handicare, Brooks and others. Our engineers carry common spare parts for the most widely fitted models in Scotland. If a part needs to be ordered, we will give you an honest estimate of the wait time before proceeding with any work.
How often should a stairlift be serviced?
We recommend an annual service for newer stairlifts and a six-monthly service for older or heavily used models. Regular servicing keeps your stairlift running safely, extends its life and often prevents more costly repairs down the line. A service typically takes around an hour and includes safety checks, lubrication, battery condition and all moving parts.
How quickly can you repair a stairlift in Scotland?
We cover all of Scotland and aim to respond quickly, particularly where someone is dependent on their stairlift for safe access between floors. In most cases we can arrange an engineer visit within a few days. For urgent situations, please explain this when you call and we will do our best to prioritise your visit.
Ready to Take the Next Step?
One phone call. That is all it takes. We will have a friendly chat, answer your questions, and book your free home survey.